PatrolSync — Refund and Cancellation Policy

Effective date: 1 October 2026

Canceling

You can cancel your Officer Plus subscription at any time, yourself, from Settings. You do not need to email us or ask permission.

When you cancel:

• Your subscription will not renew, and no future renewal charges will be initiated after cancellation.
• You keep full access until the end of the period you have already paid for. A monthly plan remains active through the end of its current monthly billing period; an annual plan remains active through the end of its current annual billing period.
• After that date your account moves to the free tier. Your account and your progress stay where they are — canceling is not deleting.

Refunds

We do not refund time that has already been paid for. Canceling partway through a billing period does not produce a partial refund, because you keep access for the rest of that period.

When we will refund you

We will refund you if we got it wrong:

• We charged you in error — a duplicate charge, a charge after you canceled, or a charge on an account that should have been closed.
• You were charged after requesting cancellation and our system failed to action it.
• We permanently remove a significant feature from a paid plan during a period you have paid for. Contact us within 60 days after the feature is permanently removed. Any approved refund is prorated daily, from the date the feature was removed through the end of the billing period you have paid for. A "significant feature" means a named part of the product being withdrawn, not a redesign, a rename, or content being updated or corrected.

Tell us at nrod@patrolsync.pro with the email address on the account and roughly when the charge happened.

We aim to reply within 24 hours, but that is a goal rather than a promise. PatrolSync is run by one person. Sometimes it will be faster, sometimes it will take longer. If you have not heard back in a few days, send the email again — it is more likely to have been missed than ignored.

Approved refunds go back to the original payment method through Stripe. How long it takes to appear on your statement is up to your bank, and is usually several business days.

Your rights

This policy does not limit rights you have under California law, or the chargeback rights your card network gives you. You are welcome to contact us so we can try to resolve the issue directly. Nothing in this policy requires you to waive or delay any right you cannot be asked to waive.

Price changes

If you subscribed at an Early Bird price, we will not raise it while your subscription to that same plan stays continuously active and we keep offering that plan.

If you cancel and come back later, the then-current price applies to the new subscription. Worth knowing before you cancel — canceling gives up the protected price permanently. A failed payment does not end it while Stripe's payment retries are still running; only if those retries fail and paid access actually stops.

Switching between monthly and annual means paying whatever that plan costs at the time you switch. Taxes and government charges are not covered.

For anyone not on a protected price, we will send you a clear and conspicuous notice of the new price, and instructions for canceling, no less than 7 days and no more than 30 days before the new price takes effect. If you do not want to pay the new price, cancel before it takes effect.

If you are on the annual plan, we will also send you a renewal notice at least 15 days and no more than 45 days before it renews, identifying the subscription, the renewal date, how often and how much you will be charged, and how to cancel. On any plan, we send a reminder at least once a year.

Deleting your account is not the same as canceling

Deleting your account cancels your subscription immediately and billing stops at once — but paid access ends there and then, and there is no refund for the rest of the period you have paid for.

If you want to keep access until the end of the period you paid for, cancel instead of deleting. You can always delete later.

Free tier

The free tier costs nothing and can be used for as long as you like. There is nothing to cancel and nothing to refund.

Contact: nrod@patrolsync.pro